support Policy
Effective Date: July 1, 2025
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1. Introduction
Your support is paramount to MAKlistings.com. This support Policy explains how we collect, use, and protect your Personal Data when you use our website and mobile applications (the “Platform” ). By accessing the Platform, you consent to the practices described herein.
Key Notes:
– We may update this policy without prior notice. The latest version will always be posted here.
– In case of discrepancies between translated versions, the English text prevails.
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2. Data Controller & Contact Information
Who We Are:
MAKlistings.com owned by (BEYOND LIMITS General TRD LLC) “we,” “us,” or “our” ) operates the Platform and controls your Personal Data.
Address: 8th Floor, OFFICE 804, BLOCK B, BELRASHEED TWIN TOWER, Dubai, UAE.
Contact: Email [support@MAKlistings.com] for support-related inquiries.
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3. Personal Data Collection
Directly Collected Data
When you use our Platform, we collect:
– Identity Details: Your name, username, and profile photo. If you use “MAKlistings.com Verified,” we securely process copies of your ID card (including ID number, date of birth, nationality, and gender). MAKlistings.com Cars users provide driving license details.
– Contact Information: Email address and phone number(s).
– Location Information: Approximate location derived from your device (when enabled).
– Platform Activity:
– Your listings (current/past)
– Listings you viewed
– Offers made to other users
– Communication Records:
– Messages exchanged via chat
– Call recordings with our teams (for quality monitoring)
– Technical Information: IP address, browser/device details, login history.
– Behavioral Insights: Interests inferred from your Platform usage.
– Marketing Preferences: Your choices about promotional communications.
Supplemental Data
– Aggregated Analytics: We analyze usage patterns (e.g., “percentage of users accessing a feature”). When combined with identifiable data, these analytics are treated as Personal Data.
– Sensitive Data: We do not intentionally collect race, religion, health, genetic, biometric, or criminal data. Avoid sharing such information on the Platform.
– Provision Consequences: Without essential data (e.g., email for registration), Platform access may be restricted.
Third-Party Sources
We also receive data from:
– Social Media Platforms: Identity and contact details when you link accounts.
– MAKlistings.com Affiliates: Identity, contact, technical, behavioral, and marketing data from related companies.
– Analytics/Ad Partners: Behavioral insights and technical data to improve services.
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4. Purpose and Legal Basis for Processing
We use your data for specific purposes, justified by:
1. Account Management:
– Registration using identity/contact details
– “MAKlistings.com Verified” authentication
Legal Basis: Contractual necessity
2. Platform Operations:
– Enabling transactions between users
– Facilitating services (e.g., MAKlistings.com Cars test drives)
– Technical troubleshooting
Legal Basis: Contractual necessity
3. Analytics & Development:
– Analyzing user behavior
– Segmenting users for feature improvements
Legal Basis: Contractual necessity
4. Marketing Communications:
– Sending promotional messages (with consent)
Legal Basis: Your consent
5. Security & Compliance:
– Fraud prevention
– Legal/regulatory obligations
Legal Basis: Legal compliance
We will notify you before reusing data for unrelated purposes.
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5. Data Sharing Practices
We disclose your data to:
– Other Users:
– To complete transactions
– Public listings display your username, profile photo, and MAKlistings.com Verified status
– Service Providers:
– IT, administrative, and marketing partners (strictly for Platform operations)
– Corporate Entities:
– MAKlistings.com affiliates for unified service management
– Potential acquirers during business transfers
– Legal & Regulatory Bodies:
– When required by law (e.g., law enforcement requests)
– Professional Advisors:
– Auditors, lawyers, or insurers under confidentiality agreements
International Transfers
Data may be transferred globally with appropriate safeguards to ensure continued protection.
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6. Data Security & Retention
– Protection Measures:
– Enterprise-grade encryption
– Restricted staff access
– Breach response protocols
– Retention Period:
– Held only as long as necessary for stated purposes
– Anonymized data retained indefinitely
– Legal/compliance exceptions may apply
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7. Your Rights
You may:
– Access, correct, or delete your data
– Object to processing (e.g., marketing)
– Request data portability
– Withdraw consent
How to Exercise Rights:
Contact support@MAKlistings.com We verify identities before processing requests and respond within 30 days.
Complaints:
Contact us first. Unresolved issues may be escalated to your local data protection authority.
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8. Additional Provisions
– Marketing Opt-Out: Adjust preferences in account settings or use “Unsubscribe” links.
– Minors: Platform not intended for users under 18. Report underage use for data removal.
– External Links: Third-party sites/apps have independent support policies. We disclaim responsibility for their practices.
– Policy Updates: Revisions effective immediately upon posting. Material changes may be notified via email.
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Contact us:
For questions or rights requests [support@MAKlistings.com]